Our operations progressing steadily after resumption – Databank

Management of investment firm, Databank has revealed that work is progressing steadily in its offices across the country.

This follows the resumption of work across its branches today, Tuesday, January 10, 2023, after shutting down last December.

The shutdown was a result of physical and verbal attacks on its staff by some of its clients over challenges with accessing their funds.

Speaking to Citi News, the Chief Executive Officer (CEO) of Databank, Kojo Addae-Mensah stated that as conversations continue on the challenges in bond market, clients are beginning to appreciate the challenges with getting their monies.

“With the feedback I have across the country, it’s very calm. More education has gone on with the debt exchange program and more clients are beginning to understand that, it is not a Databank problem. It’s not an isolated case but a Sovereign issue, and we are all working hard to ensure that the issue is resolved. But so far so good, everything seem calm. Understandably, our offices are a bit crowded but it’s all calm and clients are coming in for more education and other transactions”, he told Citi News’ Michael Ogbodu.

Staff of the fund management company have been working remotely and engaging clients on digital platforms since the closure, but the company in an e-mail and text message to its clients on Saturday, January 7, 2023, said it “will apply a phased approach to re-opening” its physical locations.

But the re-opening has commenced with business resuming at its independent branches located in Accra, Cape Coast, Ho, Koforidua, Kumasi, Sunyani, Takoradi, Tamale and Tema.

This will be followed by the re-opening of Databank co-locations within GTBank and UBA branches located in Accra, Ashaiman, Kasoa, Tarkwa, Wa and KNUST.

In Kumasi, Citi News‘ Ashanti Regional Correspondent, Hafiz Tijani reported that there was a calm atmosphere at the Adum branch of Databank as fund holders were visiting to transact business.

Some of the customers who spoke to Citi News were however worried that, they were still unable to access their funds.