First National Bank collaborates with payment partners to resolve transaction debit issues

First National Bank is collaborating with its international payment partners to resolve transactional differentials on some accounts.

About a week ago, First National Bank embarked on an exercise to resolve and reconcile debit card transactions carried out in December 2022 and early January 2023.

This exercise required some exchange rate adjustments to customer balances with subsequent debits for transactions done on, a cryptocurrency exchange.

“We have received a number of complaints about the foreign exchange adjustments and their effects on account balances involved. We have subsequently been in talks with our payment gateway partners to address concerns raised on customer balances, applicable rates at settlement, deductions, and related matters,” the bank said in a statement.

“We reaffirm our commitment to help all our cherished customers with a better banking experience and assure the general public that we are working with all stakeholders to bring this issue to an amicable resolution. As we take steps to address your concerns, we encourage all affected customers to walk into any of our branches for all the necessary details they may require.”

First National Bank Ghana is part of the FirstRand group, which is the largest listed financial services group in Africa by market capitalization.